Frequently Asked Questions
Everything you need to know about your Simone Rocha order.
Where does Simone Rocha ship to?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically taking 3-5 business days for domestic orders and 5-10 business days for international destinations.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all Simone Rocha tags and packaging intact.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment.
Are duties and taxes included in the price?
For orders within the UK and EU, VAT is included. For international orders, duties and taxes are calculated at checkout to ensure a seamless delivery experience without hidden fees.
How do I care for my Simone Rocha pieces?
Due to the delicate nature of our fabrics and embellishments, we recommend professional dry cleaning only. Please refer to the specific care label found inside each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout process.